We are open from 9am to 5pm Monday to Friday for intake of goods and collections - with the exception of Sale Days.
We operate a click and collect service please arrange collection day / time via the link provided on your invoice email
Viewing in the saleroom is by prior arrangement only - please email us, detailing the lot numbers you wish to view, the date and time you wish to attend and we will do our best to accommodate you.
We will be pleased to give condition reports on any lot where practical. You may ask as many questions as you like and we will be your “eyes and ears” to help enable you to fully satisfy yourselves before bidding.
Email condition reports are available by clicking on the enquiry button on both www.eastbourneauction.com and easyliveauction.com
BIDDING AT OUR AUCTIONS – FIRST TIME REGISTRATIONS
First time bidders will need to register with us. We require two forms of identification including proof of address. You will need to register a debit or credit card with us, you do not have to pay using this method.
BIDDING IN THE SALEROOM
Bidding in the saleroom is by prior arrangement only - please email us should you wish to attend to bid as we will limit attendance to conform to social distancing rules.
Once you have registered with us you will need to obtain a Bidding Number / Paddle. You will be given a different paddle number for each sale.
LIVE ONLINE BIDDING
Live online bidding is now available for all of our auctions via www.eastbourneauction.com or www.easyliveAuction.com enabling you to take part in the bidding from anywhere in the world, live as it happens. To bid online you need to register at www.eastbourneauction.com or www.easyliveAuction.com.
In completing the bidder registration on www.eastbourneauction.com or www.easyliveAuction.com and providing your debit / credit card details and unless alternative arrangements are agreed with Eastbourne Auctions, you:
- Authorise Eastbourne Auctions, if they so wish, to charge the registered card given in part or full payment, including all fees, for items successfully purchased in the auction via easyliveauction.com, and
- Confirm that you are authorised to provide these card details to Eastbourne Auctions through www.eastbourneauction.com or www.easyliveAuction.com and agree that Eastbourne Auctions are entitled to permit the shipping of the goods to the card holder name and card holder address provided in fulfilment of the sale.
ABSENTEE / COMMISSION BIDDING
If you are unable to attend a sale you can leave a commission / absentee bid. The auctioneer will bid on your behalf and will purchase the lot as cheaply as possible allowing for the reserve price and other bids. Absentee bids can be left via our website www.eastbourneauction.com and by clicking on the place bid button. All bids received will be confirmed via email.
It is possible to arrange a bid via the telephone by prior arrangement with the office, we will ask you for a covering bid. In the event that we for any reason cannot reach you we will use this as your maximum absentee bid. You can make telephone bid request via our website at www.eastbourneauction.com. Please ensure all telephone bids by the day before the sale. We will email you confirmation that we have arranged these bids.
Lots marked with an asterisk (*) are subject to VAT on the hammer price.
PAYMENT & CLEARANCE
Payment is due immediately after the auction in pounds sterling. If you are a first time buyer we will need your name, address and bank details and will require funds to be cleared before purchases can be released.
A Buyers Premium of 30% inc is payable on all sold lots, this is available bidders who settle their invoices promptly. (Minimum £2.40 per lot)
PLEASE NOTE: The Buyers Premium automatically increases to 40% inc on the WEDNESDAY following the sale for bidders who have not ensured cleared funds have reached us on, or before, the Tuesday following the sale.
Debit Card payments where the card-holder is not present will only be accepted for transactions up to £200.
The following methods of payment may be made:
Bank transfer: Debit cards: Cash up to a sterling equivalent of €15,000.
Bank transfers should be sent to:
Lloyds Bank 104 Terminus Road, Eastbourne. BN21 3AH
A/c no: 54203860
Sort code: 30-92-86
IBAN no: GB66LOYD30928654203860
BIC code: LOYDGB21092
If paying from an overseas account please ensure you elect to pay our bank charges for the transaction, which at time of publishing are £7.00 for payment under £100 and £12.00 for payments over £100
Where practical, payment can be made and purchases collected during the auction.
These will be posted live during the sale live online on our website and on easyliveauction.com. You will need to refresh the catalogue page to update the results.
If you are successful with your bidding we will email you an invoice shortly after the sale.
We operate a click and collect service please arrange collection day / time via the link provided on your invoice email. Please note we are open on the Saturday following the Sale Day.
PACKING & SHIPPING
We can arrange packing and / or shipping on your behalf for smaller non fragile items. We will email you a quote detailing the shipping method, and will ship when you have approved and paid for this service. Eastbourne Auctions do not accept any responsibility for losses or damages from the time a parcel or items are passed to a courier / shipper. For further information please see our shipping policy.
For fragile and larger items we recommend Mailboxes Tunbridge Wells - Contact Greg or Kim on 01892 510155: Email: [email protected]